Cries into the dark

Now don't get me wrong.  I love my new surface, but I have to say it seems somewhat less stable than the Series 7 Samsung it replaced.  This blog is not about the somewhat more friendly blue screen of an ailing windows 8.1 computer but about the changing world for support organisations.

When this happened I posted the above picture to my twitter feed @tre4b.  This was more to show these things happen to us all than for any other purpose.  About 30 minutes later though I received a reply from Microsoft.

I presume that they had picked up on my use of Windows 8.1 in the tweet and that had rung a bell.  Someone though had followed the picture in order to realise they could not actually make out the error message.  I thanked them for their interest but the message was a general win32k.sys error and not something they were likely to be able to do too much about.

I have long known in my working environment that people do tweet about issues and often appreciate a reply even if that is not actually solving the problem.  Sometimes when things are bad and you want a rant then just being heard is enough.  When I have some time I will be looking a software to pick up words from twitter.  I'd like to be responding to my users cries into the ether too...