Blackberry and Apple Crumble

This week has been interesting for the staff at Rim with their consumer BIS users being separated from services that they love. At the same time Apple have struggled with the demand for their new operating system causing issues with the update itself. This is particularly worrying because part of the new OS is a cloud service.

I write this not because I am an Android user and thus revel in the pain of these companies, because Androids turn will inevitably come. I write this because it demonstrates how easy it is for small problems to almost instantly become massive when so many users are affected and are connected to internet services. These incidents will almost certainly have affected Rim more than Apple, young users in the grip of a fashion to use Blackberry messenger will discover facebook chat or google talk works just as well. Indeed the iMessage technology in Apples ios5 may well be another blow to this service, assuming of course people can install it!

What is certain is that more effort will be made to avoid this in future, things will get better still. We should not forget in the middle of this kind of incident that error is what has lead us to the place we are currently in. Every error, leads us to making a different decision next time. So don’t lambaste these companies too hard because the embarrassment they suffer today will lead to better services tomorrow.